A delayed withdrawal is the usual reason to open the chat, which Casino Napoli staffs twenty hours a day; payout and document matters go to finance@casinonapoli.com.
Support channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 04:00 to 24:00 GMT, every day | account, bonus and cashier questions |
| support@casinonapoli.com | same hours, answered in order | general questions, documents, self-exclusion |
| finance@casinonapoli.com | same hours | withdrawals, verification documents, payout status |
Scroll horizontally to see the full table
Preparing a question
- The account e-mail and the date of the transaction are given in the first message.
- The amount and the payment method are named for a payout question.
- A screenshot of the error or of the offer is attached.
- One question is asked per message.
- A promise made in chat is confirmed by e-mail before it is relied upon.
Using e-mail
E-mail is used for anything that may be referred to later: a complaint, a verification document or an exclusion request, which runs for six months to five years.
Rules and policies
Casino Napoli has no FAQ section, but the terms, bonus terms, withdrawal policy, KYC and AML policies and the responsible gaming page answer most questions.
Frequently asked questions
Is Casino Napoli support open 24/7?
No. The live chat and e-mail are staffed from 04:00 to 24:00 GMT every day, which is twenty hours a day.
Where are payout questions sent?
To finance@casinonapoli.com, with the account e-mail, the amount, the method and the date of the request.
Is there a telephone line?
No telephone number is published; the chat and the two e-mail addresses are the channels.
How is self-exclusion requested?
By e-mail to support, for a chosen period between six months and five years, and it is not lifted early.