Welcome to Casino Napoli, a compact online casino with Hold & Win slots up front and live roulette and blackjack behind them. Your first deposit unlocks our welcome offer, and a calendar of reloads follows it. The cashier and verification come first below, since most questions start there, followed by bonus rules, offers and casino games.
Our cashier: deposits, withdrawals and limits
At Casino Napoli UK deposits are taken by Visa, Mastercard, prepaid voucher, bank transfer, Skrill or Neteller, with payouts going back the same way. A voucher deposit is paid out by bank transfer, which is slower, so pick a method that works in both directions.
| Rule | How we handle it |
|---|---|
| Minimum withdrawal | €100 per request |
| Withdrawal limit | €5,000 per rolling thirty days; a larger win is paid in parts |
| Processing time | about a working week after your documents are approved; the exact window is on our payments page |
| Rollover | please wager your deposit at least once before you withdraw it, otherwise a processing fee is deducted |
| Bank charges | deducted from the amount we pay out |
| Phone check | we may call you before we release a payout |
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A win of €7,500 at Casino Napoli is paid as €5,000 in the first thirty-day period and €2,500 in the next. An open bonus or a missing document is the usual reason we have to send a request back.
Our three verification steps
Verification is organised in three steps: the first is requested before any withdrawal, and the later ones are triggered by the amounts you move through your account.
| Step | When we ask | What we need from you |
|---|---|---|
| One | before your first withdrawal | a self-declaration with your name, date of birth, country, gender and full address |
| Two | deposits above €2,000 or a withdrawal | a photo ID with a handwritten six-digit code next to it, a selfie with the document and, if we ask, a proof of address |
| Three | above €5,000 deposited | proof of your source of wealth and of the bank account or card you use |
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A passport, national ID card, driving licence or residence permit works as photo ID. A utility bill, bank statement or tenancy agreement under six months old proves your address. The deadlines for sending and reviewing documents are set out on our login page; sending them in your first week keeps your first payout quick.
Bonus rules at Casino Napoli
Before you claim a Casino Napoli bonus, please read the short list of rules that applies to every offer we issue.
- While a bonus is open, a single bet of 30 % or more of your smallest deposit, bonus or cashback amount is not allowed. With €25 deposited, that means any bet from €7.50
- We take bets from your real balance first and from your bonus balance only when the real balance is empty
- We do not credit a new bonus while your balance holds more than €1, while a withdrawal is pending or while another bonus is still open
- You may hold several Casino Napoli bonuses at once; we clear the smallest wagering requirement first
- If you withdraw real money before the wagering is complete, the bonus and its winnings are forfeited
- Switching game categories mid-bonus, hedge bets, zero-risk bets, progressive staking and feature buys count as a breach of our terms
With €30 deposited at Casino Napoli the stake rule sits at €9 a spin, and with €10 it drops to €3. A fixed stake set before the first spin keeps your session inside the rule.
Our daily deposit offers
The weekly calendar that follows our welcome offer is in the table below. Twelve featured slots also carry their own deposit bonus with free spins, listed with their percentages on our bonus page. Each slot offer can be claimed once a day from Monday to Friday and without a limit at the weekend, and pays winnings up to €1,000.
| Standing offer | What we give you | When |
|---|---|---|
| Welcome offer | up to 400 %, shown at sign-up | first deposits |
| Daily Reload Bonus | 50 % on deposits from €10 | every day |
| Weekend Special | 75 % + 15 free spins | Saturday and Sunday |
| 50 Daily Spins | 50 free spins on a Betsoft slot | every day |
| Monday Boost | 80 % on deposits from €10 | Mondays |
| Tuesday Mania | 80 % + 8 extra free spins | Tuesdays |
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A deposit of €50 on the 90 % Sun, Spins & Wins offer at Napoli Casino brings €45 of bonus and 20 spins on that slot. The wagering multiplier is printed on each offer when you claim it. Our general bonus terms do not set one figure for all of them.
What you can play at Casino Napoli
Casino Napoli games are sorted into All Games, Live Games and Table Games, with a provider filter on top. Most titles open in demo mode, so a game can be learnt before a real bet.
Hold & Win slots
The Hold & Win mechanic drives the featured slots, among them 3 Pots of Olympus, Coins of Dragon, Zeus 3 Pots, 3 Scarab Treasure and Buffalo Claws Expanded. Coins lock on the reels and three respins are granted. Every new coin resets the count, so most of the payout sits in the feature.
More slots
The Gem Master, Safari Coins, Crystal Clover, Splitstone Sword, Fire Bonanza 2000 and Juicy Jackpots complete the slot section. Carnival Rush from Betsoft carries 40 free spins on its daily offer.
Live roulette and blackjack
Blaze Roulette, Mahogany Auto Roulette, VIP Vault Roulette, Space Ball Roulette, Steam Roulette and Dice Auto Roulette are dealt on our live floor. The Blackjack 7 and Blackjack 8 series sit next to them. Please play live tables over Wi-Fi, because a round that drops on mobile data is settled as played.
Table games and video poker
If you prefer your own pace, Multi-Hand Blackjack, Perfect Pairs Blackjack, Single Deck Blackjack, Dice Clash and Teen Patti run without a dealer. Six video poker games, keno and a wheel of fortune sit beside them.
Opening your Casino Napoli account
The Casino Napoli sign up form asks for your full name, date of birth, residential address, e-mail address and telephone number, entered as they stand on your identity document.
- Enter your full name, date of birth, residential address, e-mail address and telephone number.
- Accept our terms, our bonus terms and our privacy policy.
- Confirm your account and file the short self-declaration that we require before your first withdrawal.
- Make your first deposit by card, voucher, bank transfer, Skrill or Neteller in your own name.
- Pick a daily offer from the Casino Napoli promotions page if you would like a bonus on that deposit.
Only one account is allowed per person, household, device and payment method, and duplicates are closed together with their balances. If you have played with us before, use the Casino Napoli login instead of registering again.
Casino Napoli on your phone
There is no native Casino Napoli app; our site runs in your mobile browser on iOS and Android with most of the desktop catalogue. A few older titles without a touch version are missing on a phone.
Because a second daily offer at Casino Napoli is one deposit away, we suggest you decide your budget for the day before you open the cashier.
Our support team and your limits
Casino Napoli online support is reached in the live chat and at support@casinonapoli.com from 04:00 to 24:00 GMT every day. Withdrawal and document questions go to finance@casinonapoli.com, and a telephone number is not published.
- Live chat and e-mail, twenty hours a day
- finance@casinonapoli.com for payouts and verification documents
- Self-exclusion for any period between six months and five years, arranged through our team and not lifted early
- A self-assessment test and external help through gamblingtherapy.org
A deposit limit, a time limit and regular breaks are recommended on our responsible gaming page. If you ask us for a time-out or a self-exclusion, it is confirmed in writing and kept with your account.
Frequently asked questions
Is there a Casino Napoli promo code?
There is none: offers are credited from the promotions page without a code.
Do you run a VIP programme?
There are no VIP tiers at the moment; instead you get the daily calendar of offers and Pick 'n Play.
Which studios make your games?
Betsoft, Play'n GO and NetEnt appear in our provider filter, and Evoplay supplies the Spinfinity Pool spins.