Deposits at Casino Napoli arrive by card, voucher, bank transfer, Skrill or Neteller, and payouts go back the same way wherever the method allows. A voucher deposit is paid out by bank transfer, which is slower.
Deposit and withdrawal methods
The terms do not publish per-method limits, which are displayed in the cashier instead. The rules that are published are listed here.
| Method | Deposit | Withdrawal | Note |
|---|---|---|---|
| Visa, Mastercard | yes | yes, up to the amount deposited by card | card in the account holder's name, front and back provided at KYC |
| Prepaid voucher | yes | — | payouts after a voucher deposit are made by bank transfer |
| Bank transfer | yes | yes | bank charges are deducted from the payout |
| Skrill | yes | yes | a screenshot of the Skrill profile page is provided at KYC |
| Neteller | yes | yes | a screenshot of the Neteller details page is provided at KYC |
| Cryptocurrency | referred to in the policies | — | no cashier detail published |
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Payout limits and timing
- Minimum withdrawal €100 per request
- Cap of €5,000 per rolling thirty days; larger amounts are paid in parts
- Processing within five business days once the verification documents are approved
- Payouts return to the deposit method on a first-in, first-out basis
- The deposit is wagered at least once before it is withdrawn, otherwise a processing fee is deducted
- A phone verification may precede the payout
With the cap in place, €8,000 of winnings leaves the account in two parts a month apart, and each part is processed within five business days.
Verification before the first withdrawal
- Step one: a self-declaration of name, date of birth, country, gender and address, filed before any withdrawal.
- Step two, triggered by deposits above €2,000 or by a withdrawal: a photo ID with a handwritten six-digit code attached, a selfie with the document, and a proof of address on request.
- Step three, above $5,000 deposited or withdrawn: proof of the source of wealth and of the bank account or card.
- Accepted: passport, national ID, driving licence or residence permit; utility bill, bank statement or tenancy agreement under six months old; card images with the number masked or e-wallet screenshots.
- Documents are reviewed within five business days and are sent within five business days of the request, otherwise the withdrawal is declined.
Sending the documents early at Casino Napoli removes the five-day review from the critical path of the first payout.
Frequently asked questions
What is the minimum withdrawal at Casino Napoli?
A payout starts at €100 per request, and withdrawals are capped at €5,000 per rolling thirty days.
How long does a withdrawal take?
A request is processed within five business days once the verification documents have been approved, and bank charges are deducted from the amount.
Which methods are accepted?
Visa, Mastercard, a prepaid voucher, bank transfer, Skrill and Neteller are used for deposits, and payouts go back to the deposit method or by bank transfer.
Is there a withdrawal fee?
No standard fee is published, but bank charges are deducted and a processing fee applies when a deposit is withdrawn before it has been wagered once.
Why would a payout be declined?
Missing documents within five business days of the request, an open bonus wagering requirement or a failed phone verification are the reasons given in the policies.