An account at Casino Napoli is created with five details, and the name and date of birth are typed as they stand on the passport or ID card, since the documents are matched at verification.
Registration steps
- Full name and surname, date of birth, residential address, e-mail address and telephone number are entered.
- The terms, the bonus terms and the privacy policy are accepted.
- The account is created and the e-mail address is confirmed if a confirmation is sent.
- The self-declaration of step one is filed before the first withdrawal.
- A first deposit is made by a method that also pays out.
The one-account rule at Casino Napoli covers the person, the household, the device and the payment method.
Logging in
Access is by e-mail and password from any browser, and the mobile version carries most of the desktop catalogue.
- Desktop and mobile browser, no app to install
- Log out on shared devices and keep a long password in a password manager
- Support or Chat buttons at the top of the site for a locked account
The three verification steps
| Step | Trigger | Documents |
|---|---|---|
| One | before any withdrawal | self-declaration: name, date of birth, country, gender, full address |
| Two | deposits above €2,000 or a withdrawal | photo ID with a handwritten six-digit code, selfie with the ID, proof of address on request |
| Three | above $5,000 deposited or withdrawn | source of wealth, proof of bank account or card |
| Accepted | — | passport, national ID, driving licence, residence permit; utility bill, bank statement, tenancy agreement under six months; card images with masked number, e-wallet screenshots |
| Deadline | — | documents within five business days of the request; review within five business days |
Scroll horizontally to see the full table
Early verification removes the review period from the first withdrawal.
When access fails
- Forgotten password: the reset link is requested from the login form.
- Account locked: the live chat is contacted between 04:00 and 24:00 GMT with the account e-mail.
- Documents rejected: a sharper image with all four corners of the document visible is uploaded.
- Phone verification missed: the call is returned, since a failed check sends the payout back to the balance.
- Self-exclusion active: the account stays closed for the chosen period.
Frequently asked questions
What is needed to register at Casino Napoli?
Full name, date of birth, residential address, e-mail address and telephone number, entered as they appear on the identity document.
When are documents requested?
A self-declaration before any withdrawal; photo ID, selfie and proof of address above €2,000 or at a withdrawal; source of wealth above $5,000.
How long are documents reviewed?
Within five business days, and they are sent within five business days of the request, otherwise the withdrawal is declined.
Is there an app for login?
No native app is published; the site is opened in the desktop or mobile browser.
What if the password is forgotten?
A reset is requested from the login form, and the live chat helps when the e-mail address is no longer accessible.